Política de reembolso

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

If a product has a major failure, the customer may be entitled to choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage. If a failure is not major, NOLLUMI may choose an appropriate remedy in accordance with the Australian Consumer Law.

2. Quality concerns

If a product is faulty, unsafe, materially different from its description, or otherwise does not meet an applicable consumer guarantee, contact Client Care at support@nollumi.com. Please include the order number and enough information for us to assess the issue. We may reasonably request clear photographs or the return of the product before confirming a remedy.

NOLLUMI’s voluntary promise to send one replacement at no extra cost for an accepted quality issue is an additional promise. It does not replace or limit any remedy available under the Australian Consumer Law, including a customer’s right to choose a refund or replacement where the law gives that choice.

3. Change of mind

Except where NOLLUMI expressly agrees otherwise, we do not offer returns or refunds because a customer changed their mind, selected the wrong colour or item, found a lower price elsewhere, or no longer wants the product.

For products described as random-colour, mystery or assorted, receiving a colour different from an image or preference is not, by itself, a fault where the random selection was clearly disclosed before purchase.

4. Condition of returned products

Where a return is authorised, the product should be returned with the included parts and packaging where reasonably possible. A customer is not required to retain original packaging to exercise rights that cannot be excluded under the Australian Consumer Law.

5. Return costs

Where a product is confirmed to have a problem covered by the Australian Consumer Law, NOLLUMI will bear reasonable return costs where required by law. For any discretionary change-of-mind return that NOLLUMI chooses to approve, the customer is responsible for return delivery costs unless we state otherwise in writing.

6. Refund method

Approved refunds are returned to the original payment method where reasonably possible. Processing time after approval may vary by payment provider and financial institution.