配送ポリシー

1. Delivery estimates

Orders are estimated to arrive within 8–12 days after dispatch. This is an estimate, not a guaranteed delivery date.

Special circumstances—including peak periods, severe weather, carrier disruption, customs processing, regional or remote delivery, public holidays, or other circumstances outside our reasonable control—may delay dispatch or delivery. When we become aware of a material delay affecting your order, we will provide clear information as soon as reasonably practicable.

2. Dispatch and tracking

An order confirmation means that we have received your order. It does not mean that the order has been dispatched. Where tracking is available, tracking details will be sent after dispatch.

3. Delivery details

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because the address supplied was incomplete or incorrect, we may ask the customer to pay the reasonable cost of re-delivery, except where the problem was caused by NOLLUMI or where the Australian Consumer Law requires another outcome.

4. Delayed, lost or damaged deliveries

If tracking has not updated for an unusual period, an order is materially overdue, or a parcel arrives damaged, contact Client Care at support@nollumi.com. We may ask for the order number, delivery details, photographs, or other reasonable information so that we can investigate with the carrier.

If we cannot supply an order within the promised time or a reasonable time, we will provide the remedy required by applicable law. Nothing in this policy limits rights that cannot be excluded under the Australian Consumer Law.